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Use this menu to navigate through the main sections of the LUMA website.

Make a Claim

We understand that unexpected events can disrupt your travel plans. If you need to make a claim on your LUMA Travel

Insurance policy, we’re here to guide you.

Initiating Your Claim

Please refer to the official policy document attached to the email you received upon purchase.

This email contains all the necessary information and instructions on how to proceed with your claim efficiently.


Claims are Handled by Your Insurer

LUMA partners with reputable insurers to provide you with suitable travel insurance. Your policy documents will clearly specify claim procedures and contact information.

Got Questions? We’ve Got Answers.

For general inquiries about your LUMA Travel Insurance, please contact us at cs@lumatravel.com.

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Please refer to the email you received upon purchase. This email contains all the necessary information and instructions on how to proceed with your claim efficiently including information and documents needed for your specific claim.