We’re here to help — before, during, and after your trip.
Whether you need help understanding our travel insurance plans, have questions about your policy, or need post-sale support, our team is here to help.
If you’re facing a medical emergency while traveling, go to the nearest hospital or medical facility immediately, or call the local emergency number.
Then contact the emergency assistance number listed in your policy documents. You can find this number in the confirmation email sent after your purchase.
General Enquiries
For questions about our travel insurance products or other general matters
- Call : +66 2 494 3600
Customer Service
Already purchased a plan and need help with your policy, documents, or coverage details? Contact our Customer Service Team.
Need to Access Your Policy?
You can find your policy documents, emergency contact numbers, and benefit details in the confirmation email sent to you after completing your purchase.
Partnership Enquiries
Interested in partnering with LUMA Travel? Reach out to learn more about how we can collaborate.
We work with brokers, travel agents, and digital partners. Submit your details and our team will reach out to explore potential collaboration.
