We're here to help — before, during, and after your trip.
Whether you need help understanding our travel insurance plans, have questions about your policy, or need post-sale support, our team is here to help.
If you're facing a medical emergency while traveling, go to the nearest hospital or medical facility immediately, or call the local emergency number.
Then contact the emergency assistance number listed in your policy documents. You can find this number in the confirmation email sent after your purchase.
General Enquiries
+66 2 494 3600
(Mon - Fri | 09:00 - 18:00 UTC+7)
hello@lumatravel.com
Our Customer Service Team is Available Monday to Friday from 9:00 am to 18:00 pm (UTC +7).
Need to Access Your Policy?
You can find your policy documents, emergency contact numbers, and benefit details in the confirmation email sent to you after completing your purchase.
Customer Service
Our Customer Service Team is Available Monday to Friday from 9:00 am to 18:00 pm (UTC +7).
Partnership Enquiries
Interested in partnering with LUMA Travel? Reach out to learn more about how we can collaborate.
We work with brokers, travel agents, and digital partners. Submit your details and our team will reach out to explore potential collaboration.
