About LUMA

Our Story

LUMA Travel grew out of LUMA Health, the health insurance specialist founded in 2012 by Paul-Dominique and Vic in Bangkok.

For years, LUMA Health focused solely on health insurance across Southeast Asia. But clients kept asking about coverage beyond medical care — trip cancellations, baggage loss, travel delays, emergency evacuations.

That's the gap LUMA Travel was built to fill.

In 2020, when COVID turned travel into complete chaos, LUMA launched its travel insurance solutions. While borders closed and entry requirements changed by the hour, the LUMA team helped travelers navigate the mess — processing same-day policies, updating requirements constantly, answering calls at 3am. When other travel insurers pulled out of Asia, LUMA leaned in.

Today, LUMA Travel offers coverage for travelers worldwide, but brings something most travel insurers don't: on-ground teams in Bangkok, Ho Chi Minh City, Phnom Penh, and Yangon who actually know these destinations.

When travelers get sick in Southeast Asia and need to find a hospital, they're not calling a call center reading from a script. They're calling someone who knows which hospital has English-speaking doctors, which one takes insurance directly, and which ER has a two-hour wait versus twenty minutes.

LUMA Travel works with trusted global insurers to offer coverage for short trips, extended stays, business travel, and group journeys. But what the company really offers is the confidence that someone will actually answer the phone when things go wrong — and know what to do about it.

When something goes wrong during your trip, LUMA Travel is the call you'll want to make.