What to do in case of emergency in Indonesia

A medical emergency in a country you don't know well is disorienting enough without also having to figure out which number to call or which hospital to trust.

This guide covers Indonesia's emergency numbers, what to actually do in the moment, and a directory of international-standard hospitals and clinics in Bali and Jakarta, the two areas most tourists spend time in.

If Something Goes Wrong While You're Traveling

Knowing which number to call is only half the picture. The other half is having someone who can help you make sense of the situation once you're on the phone or standing in a waiting room, whether a local clinic is enough or whether you need to move somewhere better equipped, and how a serious bill gets handled while you're still dealing with the emergency itself.

That's where travel insurance comes in. With LUMA, the local team coordinates billing directly with the treating facility instead of leaving you to cover it upfront in a system and currency you're not used to.

What to Do First

1. Call 110 for police, 113 for fire, or 119 for ambulance. These are Indonesia's official emergency numbers, and they work nationwide.
2. 112 also exists, but it isn't a national system. It's implemented locally by individual city and regency governments, covering roughly 70 cities and regencies rather than the whole country. 110, 113, and 119 are the numbers worth having saved regardless of where in Indonesia you're traveling.
3. If you're near one of the private hospitals or clinics listed below, calling their emergency line directly can get you a faster, more targeted response than a general dispatch, especially for a serious but non-life-threatening situation.
4. For anything beyond routine care, be aware that Indonesia's general healthcare standard isn't considered adequate for serious medical or surgical conditions. International travelers with a significant illness or injury are usually evacuated to Singapore, Bangkok, or their home country rather than treated long-term locally.

Emergency Numbers

Police: 110

Fire: 113

Ambulance: 119

National Poisons Information Centre (24-hour): +62 81 310 8268-79

It's also worth calling the emergency number of your nearest private hospital directly, listed below, especially if you already know a specific facility near you.

A Few Things Worth Knowing

• Counterfeit medicines are widespread across the archipelago. Buying medication from a pharmacy attached to a reputable hospital or clinic, rather than from an unfamiliar street vendor, meaningfully reduces this risk.
• SOS International operates the main foreign-managed clinic network in Indonesia, with multilingual staff and standard hours of Monday to Friday 8:00–18:00 and Saturday 8:00–14:00. Outside those hours, SOS also runs 24/7 standby emergency units and coordinates medical evacuations, primarily to Singapore.