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Our Customer Service Team is Available for General Enquiries, Monday to Friday from 9:00 am to 18:00 pm (UTC +7).
  • Call : +66 2 494 3600

(Mon – Fri 09:00 – 18:00 UTC+7)

  • For Emergency Assistance, call the Assistance phone number provided in your Policy.

LUMA Travel Insurance policies are underwritten by partners including Bao Long Insurance and Rock Mutual Insurance. Assistance services are provided by partners such as Swan International Assistance. Global distribution is managed by LUMA International, registered at 43–45 rue d’Armagnac, 33800 Bordeaux, France (ORIAS No. 17 007 455, RCS No. 832 987 333).

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For Customer Service

  • Call : +66 2 494 3600

(Mon – Fri 09:00 – 18:00 UTC+7)

To Make a Claim

For Emergency Assistance, call the Assistance phone number provided in your Policy.